We've had another mystery shopper report delivered. This one is from late July. All good. We greeted them with a smile, served things at the right temperature and very quickly (phew) and "the staff looked clean and hygienic". The place, they added, felt comfortable and relaxing.
They also commented that we don't wear name badges. Should we?
Water heater news changes daily. It's working, then it isn't. It's had the spare part and is heating water again. Then it isn't. This morning I'd have written that the new something-board has been fitted by the doc and we're back to normal but I've just been told that the new board-thingy is flashing up FAULT again.
Square one it is then.