A Different Approach

This morning as I made a new batch of chilli the 'phone rang. It was the nice girl from the till roll company with her monthly call. I've never ordered anything from her as I inherited a large supply, and I felt a bit guilty about it, but today she mentioned ink for the till so I asked her how much is it? She said she'd find out and get back to me...
Five minutes later (I'm still making the chilli) a different woman rang. This one not quite so pleasant as it turned out, or else in a very bad mood. I had to buy 6 of the ink things at a time, and it was 19 pounds something. I asked if there was a delivery charge. Yes, she said, £2. I said "oh gawd". She said they had to charge delivery. I said, "how much was it again? 19 pounds what?" She said: "Don't be so rude. Get them from somewhere else." AND SHE PUT THE PHONE DOWN. My gast was flabbered. What on earth had I said to upset her so much?
The day improved. We hosted a funeral tea for the friends and family of a local lady in her 90s. We were very busy at lunch when quiche was the top order. And a lady from Wolverhampton said that we'd been recommended by 3 different people and that she would continue to spread the word. This is the last week for local asparagus which means a] more thought will be needed for soup ingredients and b] my 5 minute journey to work will no longer have to include the detour via the farm in the village.